{"id":3499,"date":"2025-03-19T16:17:33","date_gmt":"2025-03-19T16:17:33","guid":{"rendered":"https:\/\/getleadster.com\/blog\/?p=3499"},"modified":"2025-03-19T16:17:33","modified_gmt":"2025-03-19T16:17:33","slug":"selling-on-marketplaces-or-your-own-e-commerce","status":"publish","type":"post","link":"https:\/\/getleadster.com\/blog\/selling-on-marketplaces-or-your-own-e-commerce\/","title":{"rendered":"Selling on Marketplaces or Your Own E-commerce?"},"content":{"rendered":"\n<p>Should everyone sell on marketplaces?<\/p>\n\n\n\n<p>This is a question everyone is asking today, <strong>and the answer is often quite black and white: sell on both!<\/strong><\/p>\n\n\n\n<p>Considering the availability of resources to sell online, it makes sense to maximize sales\u2014in other words, sell on as many platforms as possible.<\/p>\n\n\n\n<p>But that\u2019s not always the case. Some products don\u2019t fit well with the most common marketplaces, just as some products aren\u2019t even allowed to be sold on them.<\/p>\n\n\n\n<p>In these cases, having your own e-commerce is absolutely necessary. These are niche cases.<\/p>\n\n\n\n<p>But there are also situations where selling through your own e-commerce is very complicated, and the right approach is to sell exclusively on marketplaces and focus sales efforts there.<\/p>\n\n\n\n<p>This question doesn\u2019t have a simple answer, despite what articles and influencers in the industry often suggest. That\u2019s exactly why we wrote this article\u2014to explore the nuances.<\/p>\n\n\n\n<p><strong>Let\u2019s dive into what marketplaces are, when it makes sense to sell on them, when it doesn\u2019t, and other key aspects of this topic.<\/strong><\/p>\n\n\n\n<p>Phew! Let\u2019s get started.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">The Basics First \u2013 What Are Marketplaces?<\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"750\" height=\"400\" src=\"https:\/\/getleadster.com\/blog\/wp-content\/uploads\/2024\/07\/O-que-significa-ser-data-driven-e-como-se-tornar-mais-direcionado-a-dados.webp\" alt=\"\" class=\"wp-image-2255\" srcset=\"https:\/\/getleadster.com\/blog\/wp-content\/uploads\/2024\/07\/O-que-significa-ser-data-driven-e-como-se-tornar-mais-direcionado-a-dados.webp 750w, https:\/\/getleadster.com\/blog\/wp-content\/uploads\/2024\/07\/O-que-significa-ser-data-driven-e-como-se-tornar-mais-direcionado-a-dados-300x160.webp 300w\" sizes=\"auto, (max-width: 750px) 100vw, 750px\" \/><\/figure>\n\n\n\n<p>Before we get into the article itself, we need to clarify what marketplaces actually are.<\/p>\n\n\n\n<p>If this is too basic for you, feel free to skip to the next section.<\/p>\n\n\n\n<p><strong>Marketplaces are websites where you can sell your products by paying a fee on each sale.<\/strong><\/p>\n\n\n\n<p>Many of these marketplaces also offer integrated logistics systems, making product delivery easier for customers. However, sellers can also use their own shipping methods.<\/p>\n\n\n\n<p>The main marketplaces used in Brazil today are:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Amazon<\/li>\n\n\n\n<li>Magazine Luiza<\/li>\n\n\n\n<li>Mercado Livre<\/li>\n\n\n\n<li>Shopee<\/li>\n\n\n\n<li>Americanas<\/li>\n<\/ul>\n\n\n\n<p>The biggest appeal of selling on marketplaces is that you don\u2019t need to create a website to start selling. You just need to organize your products in an SKU spreadsheet, add photos and descriptions, and that\u2019s it\u2014you\u2019re ready to sell.<\/p>\n\n\n\n<p>At the same time, you must pay a fee per sale, which varies by marketplace but typically ranges between 10% and 20%.<\/p>\n\n\n\n<p>This percentage is quite high, but considering that building a good e-commerce store costs around R$20,000 plus a dedicated team with a monthly salary, it\u2019s easy to see why marketplaces dominate the market today.<\/p>\n\n\n\n<p><strong>But to better understand the differences between marketplaces and independent e-commerce, we need to explore some fundamental contrasts.<\/strong><\/p>\n\n\n\n<p>Check it out:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Independent E-commerce Brings Challenges That Marketplaces Easily Solve<\/h3>\n\n\n\n<p>Running your own e-commerce is not a simple task. That\u2019s why, when marketplaces arrived in Brazil, they were immediately filled with thousands of sellers.<\/p>\n\n\n\n<p>The first challenge of independent e-commerce is the <strong>barrier to entry<\/strong>.<\/p>\n\n\n\n<p><strong>If you sell physical products and want to set up your own e-commerce, the first step is building a website\u2014<\/strong>something that\u2019s not so easy.<\/p>\n\n\n\n<p>You need a development team, or at least a programmer. You need to create the website, which takes time and is expensive. You need to set up a marketing team, invest in campaigns, create social media accounts, etc.<\/p>\n\n\n\n<p>All of this requires a significant investment, comparable (with some caveats) to opening a new physical store.<\/p>\n\n\n\n<p><strong>Marketplaces already have this structure ready. You just need to start selling.<\/strong><\/p>\n\n\n\n<p>This is the main reason for their popularity. Also, the costs only come after you sell, not before, like with independent e-commerce.<\/p>\n\n\n\n<p>But at the same time, marketplaces also come with some <strong>limitations<\/strong>:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Marketplaces Also Present Challenges<\/h3>\n\n\n\n<p>Marketplaces aren\u2019t perfect either. They present challenges, especially for experienced sellers and those who need more control over their sales.<\/p>\n\n\n\n<p>The biggest issue is lack of customization. You have to adapt to the marketplace, not the other way around.<\/p>\n\n\n\n<p>This can be frustrating<strong>. A simple feature like an <\/strong><a href=\"https:\/\/getleadster.com\/blog\/chatbot-for-e-commerce\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>e-commerce chatbot<\/strong><\/a><strong> can\u2019t be installed. There\u2019s no support for it.<\/strong><\/p>\n\n\n\n<p>Another limitation is the commission fees, which never go away.<\/p>\n\n\n\n<p>With your own e-commerce, you have high initial costs, but over time, sales help cover them.<\/p>\n\n\n\n<p>In other words, you eventually reach a break-even point.<\/p>\n\n\n\n<p><strong>On marketplaces, there is no break-even for commission fees\u2014they will always be charged.<\/strong><\/p>\n\n\n\n<p>Similarly, payment and shipping conditions are usually dictated by the marketplace itself. While this isn\u2019t necessarily a huge issue, it does limit flexibility for specific cases.<\/p>\n\n\n\n<p>The truth is, both marketplaces and independent e-commerce come with challenges and opportunities.<\/p>\n\n\n\n<p>Knowing where to sell is crucial for maximizing opportunities and minimizing problems. Let\u2019s discuss this in more detail in the next section:<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/getleadster.com\/lead-generation-strategies-with-chatbots\/\" target=\"_blank\" rel=\" noreferrer noopener\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"353\" src=\"https:\/\/getleadster.com\/blog\/wp-content\/uploads\/2024\/01\/arte-blog-1024x353.webp\" alt=\"\" class=\"wp-image-2674\" srcset=\"https:\/\/getleadster.com\/blog\/wp-content\/uploads\/2024\/01\/arte-blog-1024x353.webp 1024w, https:\/\/getleadster.com\/blog\/wp-content\/uploads\/2024\/01\/arte-blog-300x103.webp 300w, https:\/\/getleadster.com\/blog\/wp-content\/uploads\/2024\/01\/arte-blog-768x265.webp 768w, https:\/\/getleadster.com\/blog\/wp-content\/uploads\/2024\/01\/arte-blog.webp 1500w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Where to Sell? Marketplaces or Independent E-commerce?<\/h2>\n\n\n\n<p>As we\u2019ve discussed, each selling method has its own challenges and benefits, depending on your operation.<\/p>\n\n\n\n<p>Your specific situation will generally determine whether it\u2019s better to sell on independent e-commerce, marketplaces, both at the same time, or even somewhere else entirely\u2014such as WhatsApp or social media sales only.<\/p>\n\n\n\n<p>We\u2019ll cover those alternative sales channels at the end of this section. But for now, let\u2019s focus on selling through independent e-commerce and marketplaces.<\/p>\n\n\n\n<p>This is a big topic, so let\u2019s get right to it.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Selling on Marketplaces<\/h3>\n\n\n\n<p>There are scenarios where selling on marketplaces doesn\u2019t pose significant problems and offers great opportunities.<\/p>\n\n\n\n<p>For example: <strong>if you already have a well-established independent e-commerce store<\/strong>.<\/p>\n\n\n\n<p>If your online store is already making sales, there\u2019s no reason not to expand to marketplaces.<\/p>\n\n\n\n<p>Another scenario: if you own a physical store and want to expand your operation online.<\/p>\n\n\n\n<p>Even without your own e-commerce site, selling on marketplaces gets you online and increases your brand\u2019s sales.<\/p>\n\n\n\n<p><strong>However, there are classic cases where selling on marketplaces isn\u2019t the best idea.<\/strong><\/p>\n\n\n\n<p>For example: if you have a production bottleneck\u2014let\u2019s say you create handmade products\u2014selling on marketplaces becomes much harder due to inventory management challenges.<\/p>\n\n\n\n<p>Likewise, if your products are highly niche, sales on marketplaces will naturally be lower, yet you\u2019ll still be paying commission fees on every sale.<\/p>\n\n\n\n<p>In such cases, many brands prefer to run a simpler, independent e-commerce store.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Selling on Independent E-commerce<\/h3>\n\n\n\n<p>The fashion and apparel industry often prefers independent e-commerce, especially for alternative or niche fashion brands.<\/p>\n\n\n\n<p>There are marketplaces catering to fashion, like Netshoes, Dafiti, and SHEIN, but they come with limitations that some more unique and niche brands struggle with.<\/p>\n\n\n\n<p>For example: <strong>You can\u2019t launch a major new collection on marketplaces with the same visibility as on independent e-commerce.<\/strong><\/p>\n\n\n\n<p>A new collection release won\u2019t be highlighted on a marketplace. Meanwhile, with independent e-commerce:<\/p>\n\n\n\n<p>Bolovo is one of the best examples of how brands with a more original approach and a strong focus on <a href=\"https:\/\/getleadster.com\/blog\/digital-marketing-for-begginers\/\" target=\"_blank\" rel=\"noreferrer noopener\">digital marketing<\/a> achieve better results with a website they fully control.<\/p>\n\n\n\n<p><strong>Each collection launch comes with a video, specific photos, social media content, and a well-organized digital storefront.<\/strong><\/p>\n\n\n\n<p>The <a href=\"https:\/\/getleadster.com\/blog\/product-descriptions\/\" target=\"_blank\" rel=\"noreferrer noopener\">product descriptions<\/a> align with the campaign concept, the entire website layout changes, new products are highlighted, new banners are added, and so on.<\/p>\n\n\n\n<p>In the past, this was how almost all e-commerce stores operated\u2014the website &#8220;owner&#8221; made changes according to seasonality. In marketplaces, it\u2019s similar, but now it\u2019s no longer the owner who controls it, but rather the marketplace itself.<\/p>\n\n\n\n<p>So, brands with a well-developed concept, selling unique products and highly focused on presentation, will always prefer their own e-commerce platforms.<\/p>\n\n\n\n<p>And of course, some products don\u2019t fit into marketplaces. Products bought in large quantities, for example, are better sold through independent e-commerce stores, where negotiation is possible.<\/p>\n\n\n\n<p>The same applies to handmade products. A marketplace only offers one option: add to cart. Some brands can\u2019t even sell products without first verifying whether delivery can actually be fulfilled.<\/p>\n\n\n\n<p>But there are also different cases where selling on both platforms simultaneously is possible. Let\u2019s explore this further now:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Selling on Both E-commerce and Marketplaces<\/h3>\n\n\n\n<p>People say that selling on both e-commerce stores and marketplaces is &#8220;the best way to sell.&#8221;<\/p>\n\n\n\n<p>But it\u2019s not always that simple, because, as we\u2019ve seen, there are cases where selling through a single channel is actually better.<\/p>\n\n\n\n<p>If you have highly unique products, tied to collections, and more sensitive in nature, it\u2019s better to stick to your own e-commerce store.<\/p>\n\n\n\n<p>However, maybe 10 out of your 40 SKUs are fairly simple and not part of current collections. In this case, listing them on a specialized marketplace is worth considering.<\/p>\n\n\n\n<p>And e-commerce stores don\u2019t have to be overly complicated. <strong>You can create a simple online store with VTEX or Magento, for example.<\/strong> They use a drag-and-drop system, and within a few days, you\u2019ll have everything set up and running.<\/p>\n\n\n\n<p>What doesn\u2019t make sense is creating an e-commerce store to sell the exact same products you\u2019re listing on marketplaces. In these cases, it&#8217;s better to leverage social media instead.<\/p>\n\n\n\n<p>More on that now:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Selling on Social Media<\/h3>\n\n\n\n<p>Some brands go even further\u2014they don\u2019t sell anywhere else, only on social media.<\/p>\n\n\n\n<p>This approach is risky because an e-commerce store offers much more than just a website to showcase products.<\/p>\n\n\n\n<p>For example, e-commerce platforms also provide payment gateways, making it easier and safer for both the customer and the business owner to send and receive payments.<\/p>\n\n\n\n<p>When selling exclusively through social media, every payment has to be processed individually, usually via Pix or payment links. This can be quite tricky in today&#8217;s world, where scams are unfortunately common.<\/p>\n\n\n\n<p><strong>Selling only on social media isn\u2019t the most reliable or secure business model, especially now that so many e-commerce platforms charge very low fees.<\/strong><\/p>\n\n\n\n<p>Social media is best used primarily as a content channel.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Independent E-commerce Wins in Features and Customization<\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"546\" src=\"https:\/\/getleadster.com\/blog\/wp-content\/uploads\/2024\/10\/1-5-1024x546-1.webp\" alt=\"\" class=\"wp-image-2597\" srcset=\"https:\/\/getleadster.com\/blog\/wp-content\/uploads\/2024\/10\/1-5-1024x546-1.webp 1024w, https:\/\/getleadster.com\/blog\/wp-content\/uploads\/2024\/10\/1-5-1024x546-1-300x160.webp 300w, https:\/\/getleadster.com\/blog\/wp-content\/uploads\/2024\/10\/1-5-1024x546-1-768x410.webp 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>The biggest advantage of independent e-commerce stores is, without a doubt, their features and customization options.<\/p>\n\n\n\n<p>A classic example: AI-powered smart showcases. You can\u2019t add these to marketplaces because they already have built-in recommendation systems, right?<\/p>\n\n\n\n<p>But think about this: marketplaces\u2019 smart showcases have one major flaw\u2014they display products from other sellers on your own product pages.<\/p>\n\n\n\n<p>This can be frustrating, but it\u2019s part of the operational costs.<\/p>\n\n\n\n<p><strong>Speaking of operational costs, they show up in these types of situations, not just in commission fees per sale.<\/strong><\/p>\n\n\n\n<p>Not being able to launch your campaign the way you need to means fewer sales during a crucial period.<\/p>\n\n\n\n<p>Not being able to offer personalized product recommendations has the same effect.<\/p>\n\n\n\n<p>And most importantly, you miss out on one final tool I\u2019d like to introduce to you. Let\u2019s take a look:<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How to Use AI in Your Own E-commerce Store to Save Time and Sell More<\/h2>\n\n\n\n<p>ShopBot is a tool that helps your independent e-commerce store by providing automated customer service and answering questions using generative AI.<\/p>\n\n\n\n<p>This service works in a very simple way: the chatbot is installed on every page and can understand the information displayed on it.<\/p>\n\n\n\n<p>Any question a user asks will be answered instantly, making the shopping journey more personalized and increasing your store\u2019s conversion rates.<\/p>\n\n\n\n<p>Try it out today! It takes less than 10 minutes to install, is free for 14 days, and doesn\u2019t require a credit card. Click on the banner below to get started!<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/getleadster.com\/lead-generation-strategies-with-chatbots\/\" target=\"_blank\" rel=\" noreferrer noopener\"><img loading=\"lazy\" decoding=\"async\" width=\"980\" height=\"365\" src=\"https:\/\/getleadster.com\/blog\/wp-content\/uploads\/2024\/01\/en-dk-2.webp\" alt=\"\" class=\"wp-image-2669\" srcset=\"https:\/\/getleadster.com\/blog\/wp-content\/uploads\/2024\/01\/en-dk-2.webp 980w, https:\/\/getleadster.com\/blog\/wp-content\/uploads\/2024\/01\/en-dk-2-300x112.webp 300w, https:\/\/getleadster.com\/blog\/wp-content\/uploads\/2024\/01\/en-dk-2-768x286.webp 768w\" sizes=\"auto, (max-width: 980px) 100vw, 980px\" \/><\/a><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Should everyone sell on marketplaces? This is a question everyone is asking today, and the answer is often quite black and white: sell on both! Considering the availability of resources to sell online, it makes sense to maximize sales\u2014in other words, sell on as many platforms as possible. But that\u2019s not always the case. Some&#8230;<\/p>\n","protected":false},"author":8,"featured_media":3476,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"footnotes":""},"categories":[31,21],"tags":[],"class_list":["post-3499","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-e-commerce","category-digital-marketing"],"_links":{"self":[{"href":"https:\/\/getleadster.com\/blog\/wp-json\/wp\/v2\/posts\/3499","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/getleadster.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/getleadster.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/getleadster.com\/blog\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/getleadster.com\/blog\/wp-json\/wp\/v2\/comments?post=3499"}],"version-history":[{"count":1,"href":"https:\/\/getleadster.com\/blog\/wp-json\/wp\/v2\/posts\/3499\/revisions"}],"predecessor-version":[{"id":3500,"href":"https:\/\/getleadster.com\/blog\/wp-json\/wp\/v2\/posts\/3499\/revisions\/3500"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/getleadster.com\/blog\/wp-json\/wp\/v2\/media\/3476"}],"wp:attachment":[{"href":"https:\/\/getleadster.com\/blog\/wp-json\/wp\/v2\/media?parent=3499"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/getleadster.com\/blog\/wp-json\/wp\/v2\/categories?post=3499"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/getleadster.com\/blog\/wp-json\/wp\/v2\/tags?post=3499"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}