{"id":3307,"date":"2025-02-03T17:35:31","date_gmt":"2025-02-03T17:35:31","guid":{"rendered":"https:\/\/getleadster.com\/blog\/?p=3307"},"modified":"2025-02-05T23:32:21","modified_gmt":"2025-02-05T23:32:21","slug":"consumer-psychology-journey-and-10-important-factors","status":"publish","type":"post","link":"https:\/\/getleadster.com\/blog\/consumer-psychology-journey-and-10-important-factors\/","title":{"rendered":"Consumer Psychology: Journey and 10 Important Factors"},"content":{"rendered":"\n<p><strong>Consumer psychology<\/strong> has a significant impact on how brands communicate. By understanding who our customers are, how they act, and why they buy, we greatly increase our chances of selling.<\/p>\n\n\n\n<p>However, despite this clear impact, truly understanding consumer psychology remains challenging. This is because it changes easily\u2014depending on the industry, the era we live in, the economy, and even age.<\/p>\n\n\n\n<p><strong>It\u2019s common to find articles online that describe consumer psychology in black-and-white terms, as if it\u2019s all or nothing.<\/strong> But the reality is far more nuanced.<\/p>\n\n\n\n<p>In fact, there are various psychologies for different groups of people, along with frameworks that help decipher these specific concepts.<\/p>\n\n\n\n<p>In other words: <strong>everyone thinks differently. But studying consumer psychology provides tools to understand these differences.<\/strong><\/p>\n\n\n\n<p>Shall we start by exploring this topic further?<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">The Relationship Between Psychology and Consumer Behavior<\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"750\" height=\"400\" src=\"https:\/\/getleadster.com\/blog\/wp-content\/uploads\/2024\/08\/Para-que-serve-o-ROI-e-por-que-e-importante.webp\" alt=\"\" class=\"wp-image-2377\" srcset=\"https:\/\/getleadster.com\/blog\/wp-content\/uploads\/2024\/08\/Para-que-serve-o-ROI-e-por-que-e-importante.webp 750w, https:\/\/getleadster.com\/blog\/wp-content\/uploads\/2024\/08\/Para-que-serve-o-ROI-e-por-que-e-importante-300x160.webp 300w\" sizes=\"auto, (max-width: 750px) 100vw, 750px\" \/><\/figure>\n\n\n\n<p>The field of consumer psychology is well-defined: it studies the processes involved in individuals\u2019 or groups\u2019 decisions related to the selection, purchase, use, and disposal of products, services, experiences, or ideas.<\/p>\n\n\n\n<p>Yes, even ideas: consumer psychology applies to situations like making donations, for instance.<\/p>\n\n\n\n<p>So, we already begin to see that consumer psychology extends far beyond the act of purchasing. In formal academic studies, this subject is explored from various perspectives.<\/p>\n\n\n\n<p><strong>Consumer psychology is multidisciplinary\u2014<\/strong>meaning it intersects with several fields of study, including marketing.<\/p>\n\n\n\n<p>In marketing, however, the study is more focused on<strong> understanding the consumer of a particular market and predicting their behavior.<\/strong><\/p>\n\n\n\n<p>Initially, consumer psychology focused on the act of purchasing\u2014the transaction itself. But today, we know it goes much further. The act of buying has become a complex process, necessitating equally complex analysis.<\/p>\n\n\n\n<p>We now view the entire consumer journey as an essential part of the subject. This understanding has driven the <a href=\"https:\/\/getleadster.com\/blog\/the-evolution-of-marketing\/\" target=\"_blank\" rel=\"noreferrer noopener\">evolution of marketing<\/a> strategies.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Key Definitions in Consumer Psychology<\/h3>\n\n\n\n<p>Before diving into the technical aspects of this article, we need to clarify exactly what we\u2019re discussing.<\/p>\n\n\n\n<p>As you may have gathered from the previous section, consumer psychology isn\u2019t just the study of why people buy.<\/p>\n\n\n\n<p>To better understand this article and extract valuable insights, we need to establish some basic concepts to ensure we\u2019re on the same page.<\/p>\n\n\n\n<p><strong>Here\u2019s a quick overview of what we mean by consumer psychology:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>It encompasses the entire process: selection, purchase, use, disposal, and preference.<\/li>\n\n\n\n<li>The process can be long or short: but it\u2019s always occurring and repeating\u2014it doesn\u2019t have a fixed beginning or end.<\/li>\n\n\n\n<li>People don\u2019t just buy for functionality: they buy for what a product represents in their lives at a given moment.<\/li>\n\n\n\n<li>Consumer psychology revolves around needs: but these needs don\u2019t always relate to the product\u2019s purpose. For instance, \u201chunger\u201d is a need, but \u201cice cream\u201d fulfills more than just food consumption.<\/li>\n\n\n\n<li>The cycle repeats: Identifying a need leads to seeking solutions, evaluating alternatives, and making a purchase. When the need arises again, the consumer evaluates their past experience, deciding to stick with or switch brands\/products.<\/li>\n<\/ul>\n\n\n\n<p>These points are outlined in <em><a href=\"https:\/\/www.amazon.com\/Encyclopedia-Applied-Psychology-Charles-Spielberger\/dp\/0126574103\" target=\"_blank\" rel=\"noopener\">The Encyclopedia <\/a><a href=\"https:\/\/www.amazon.com\/Encyclopedia-Applied-Psychology-Charles-Spielberger\/dp\/0126574103\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">o<\/a><a href=\"https:\/\/www.amazon.com\/Encyclopedia-Applied-Psychology-Charles-Spielberger\/dp\/0126574103\" target=\"_blank\" rel=\"noopener\">f Applied Psychology<\/a><\/em> by Charles Spielberger.<\/p>\n\n\n\n<p>These five principles are fundamental to understanding consumer psychology. Astute marketing professionals might already recognize that the last one describes the consumer journey within the <a href=\"https:\/\/getleadster.com\/blog\/inbound-marketing\/\">inbound marketing meth<\/a><a href=\"https:\/\/getleadster.com\/blog\/inbound-marketing\/\" target=\"_blank\" rel=\"noreferrer noopener\">o<\/a><a href=\"https:\/\/getleadster.com\/blog\/inbound-marketing\/\">dology<\/a>.<\/p>\n\n\n\n<p>Let\u2019s dive deeper into this journey, shall we?<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">The Consumer Journey and the Choices That Lead to Purchases<\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"750\" height=\"400\" src=\"https:\/\/getleadster.com\/blog\/wp-content\/uploads\/2024\/03\/A-jornada-do-consumidor-e-a-serie-de-escolhas-que-leva-a-compra.webp\" alt=\"\" class=\"wp-image-1807\" srcset=\"https:\/\/getleadster.com\/blog\/wp-content\/uploads\/2024\/03\/A-jornada-do-consumidor-e-a-serie-de-escolhas-que-leva-a-compra.webp 750w, https:\/\/getleadster.com\/blog\/wp-content\/uploads\/2024\/03\/A-jornada-do-consumidor-e-a-serie-de-escolhas-que-leva-a-compra-300x160.webp 300w\" sizes=\"auto, (max-width: 750px) 100vw, 750px\" \/><\/figure>\n\n\n\n<p>We\u2019ve established that the consumer journey is a concept from applied psychology\u2014it wasn\u2019t invented by marketers!<\/p>\n\n\n\n<p>The challenge, however, <strong>is that before digital marketing, this purchase journey was harder to address.<\/strong> Strategies had to focus on specific stages to drive sales due to the limitations of traditional media.<\/p>\n\n\n\n<p>Traditional media struggled to address other stages of the sales funnel, with most advertising focusing on products, their benefits, and their transformative potential for buyers.<\/p>\n\n\n\n<p>Today, it\u2019s different. With reduced costs and long-term strategies, <strong>digital marketing focuses on the entire journey.<\/strong><\/p>\n\n\n\n<p>But how exactly do these stages function? What does consumer psychology tell us about each one?<\/p>\n\n\n\n<p>Let\u2019s explore together:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Learning and Awareness<\/h3>\n\n\n\n<p>The learning and discovery phase is when the customer is starting to learn about a particular topic,<strong> without even realizing that they have a problem or pain that needs to be solved with a product or service.<\/strong><\/p>\n\n\n\n<p>This is the part that outbound simply cannot achieve. Here, content marketing is the greatest example of concrete actions taken within inbound.<\/p>\n\n\n\n<p>A blog about technology, for instance. It attracts readers who enjoy learning about a particular topic. It is building an informed audience, and these people will eventually recognize technological problems they have.<\/p>\n\n\n\n<p>The problem recognition part is when the classic consumer psychology definitions start to take effect. More on that in the next section:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Problem Recognition<\/h3>\n\n\n\n<p>Well-informed people about a certain subject will recognize a problem they have and feel the need to resolve it.<\/p>\n\n\n\n<p><strong>Inbound, in turn, seeks to &#8220;break down&#8221; this problem. <\/strong>What are its causes? What are its impacts? How do other people deal with this problem? What do the experts say?<\/p>\n\n\n\n<p>Staying with our previous example, the people informed about technology begin to notice that the performance of their computer is very poor. It\u2019s slower than most of the models presented on the blog they read. Why?<\/p>\n\n\n\n<p>From the moment this person starts to understand what their real problems are, they move on to the next stage:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Solution Consideration<\/h3>\n\n\n\n<p>In the solution consideration stage, <strong>the person has already identified their problem and has a well-defined mental model about the pains this problem causes.<\/strong><\/p>\n\n\n\n<p>In our example, the consumer has become quite bothered by the performance of their computer, as well as questioning their decision to purchase it.<\/p>\n\n\n\n<p>But now, what should they do to fix it? There are some possibilities. Our consumer will consider all of them, taking into account time, money, social factors, and other issues that we will address later in the article.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Purchase Decision<\/h3>\n\n\n\n<p>With everything considered and the product in sight, <strong>the consumer now needs to decide where to buy.<\/strong><\/p>\n\n\n\n<p>They may have been followed by a brand throughout this journey and then decide on another one at the moment of purchase due to factors like price, for example.<\/p>\n\n\n\n<p>It\u2019s also important to highlight that <strong>consumers will not engage with your marketing strategy in the order it was designed. <\/strong>For example: you create content for all stages, right? Now your customers will navigate through them one by one. This doesn\u2019t happen.<\/p>\n\n\n\n<p>What actually happens is that consumers come in at completely different stages. Many will arrive at the decision stage, while many others will come into contact with your marketing without even realizing they have a problem.<\/p>\n\n\n\n<p>A large part of consumer psychology studies focuses on this last stage, with some even ignoring the entire process. This is a mistake: the buying process is complex and involves many factors from the consumer&#8217;s life.<\/p>\n\n\n\n<p>To focus more on the moment of purchase decision, we need to discuss the factors that influence that decision. Let\u2019s take a look:<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/getleadster.com\/lead-generation-strategies-with-chatbots\/\" target=\"_blank\" rel=\" noreferrer noopener\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"341\" src=\"https:\/\/getleadster.com\/blog\/wp-content\/uploads\/2024\/01\/arte-blog-1-1024x341.webp\" alt=\"\" class=\"wp-image-2675\" srcset=\"https:\/\/getleadster.com\/blog\/wp-content\/uploads\/2024\/01\/arte-blog-1-1024x341.webp 1024w, https:\/\/getleadster.com\/blog\/wp-content\/uploads\/2024\/01\/arte-blog-1-300x100.webp 300w, https:\/\/getleadster.com\/blog\/wp-content\/uploads\/2024\/01\/arte-blog-1-768x256.webp 768w, https:\/\/getleadster.com\/blog\/wp-content\/uploads\/2024\/01\/arte-blog-1.webp 1500w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">The 10 Factors That Most Influence Consumer Psychology<\/h2>\n\n\n\n<p>Understanding the consumer journey involves understanding the entire buying process. As we&#8217;ve discussed so far, it\u2019s clear that this process has many stages and nuances, and that a rational and systematic model cannot predict consumer psychology.<\/p>\n\n\n\n<p>But it\u2019s also important to highlight<strong> the factors that influence consumer psychology when they are trying to solve their problem:<\/strong> in other words, when they are comparing brands, products, prices, and services offered.<\/p>\n\n\n\n<p>These are the factors we will discuss now. They are a quick summary of applied consumer psychology.<\/p>\n\n\n\n<p>Remember that within each factor, there are large variations related to the buyer&#8217;s social context, their age, the group they belong to, their market segment, etc.<\/p>\n\n\n\n<p>So I can\u2019t make any overly categorical statements, okay?<strong> I\u2019ll present a framework for you to conduct your own research with your potential customers.<\/strong><\/p>\n\n\n\n<p>Let\u2019s go?<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1. Cultural Factors<\/h3>\n\n\n\n<p>Culture is a critical point to consider in consumer psychology\u2014and one of the easiest to understand.<\/p>\n\n\n\n<p>I\u2019m not even talking about the acceptance of the product itself\u2014that\u2019s a separate analysis for another time.<\/p>\n\n\n\n<p><strong>Culture pertains to your potential customer\u2019s relationship with the act of purchasing itself, <\/strong>with the verb <em>to buy<\/em>.<\/p>\n\n\n\n<p><a href=\"https:\/\/getleadster.com\/blog\/what-is-b2b-marketing\/\" target=\"_blank\" rel=\"noreferrer noopener\">Marketers working in B2B<\/a> need to be highly aware of a company\u2019s cultural factors, <strong>which can range from how the company presents itself to the very nature of the sale.<\/strong><\/p>\n\n\n\n<p>For example, let\u2019s say a company is in the process of hiring a marketing agency.<\/p>\n\n\n\n<p>This company has a collaborative culture and expects commitment from its vendors. They want immediate responses when they call, constant support, and weekly meetings.<\/p>\n\n\n\n<p>If the service you\u2019re offering doesn\u2019t accommodate these expectations, a cultural mismatch occurs, and you could lose the bid.<\/p>\n\n\n\n<p>The same applies to products. There are beers that don\u2019t sell well in Brazil because they\u2019re meant to be consumed warm, and cold beer loses much of its flavor. Here, serving warm beer is practically an offense. \ud83c\udf7b<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2. Social Factors<\/h3>\n\n\n\n<p>Products hold a place in society. While they are inanimate objects, they can independently communicate something to someone.<\/p>\n\n\n\n<p>These social factors are highly present in consumer psychology,<strong> being reinforced\u2014or even completely altered\u2014by the branding of both the product and the brand.<\/strong><\/p>\n\n\n\n<p>A great example is Havaianas. In the past, Havaianas sandals were the cheapest on the market and were associated with low-income individuals.<\/p>\n\n\n\n<p>As other brands began offering similar products, Havaianas changed its strategy. It began delivering the best sandals on the market and raised its prices.<\/p>\n\n\n\n<p>This shift allowed Havaianas to stop competing with others and climb to higher social positions where there was no competition. Understanding and even manipulating the social factors of your brand has a direct impact on sales.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">3. Personal Factors<\/h3>\n\n\n\n<p><strong>These are factors related to who your consumers are\u2014<\/strong>their age group, gender, family composition, marital status, pregnancy, etc.<\/p>\n\n\n\n<p>These factors directly influence sales because many products are targeted precisely at specific niches.<\/p>\n\n\n\n<p>Marketing strategies take personal factors into account when<strong> evaluating the market size for a product or service.<\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">4. Maturity Level of the Decision-Making Process<\/h3>\n\n\n\n<p>This point comes directly from applied psychology. The maturity of the decision-making process has a massive impact on consumer psychology and sales.<\/p>\n\n\n\n<p>This level of maturity can be described as either <strong>limited or extensive.<\/strong><\/p>\n\n\n\n<p>A limited process describes consumers who prefer products or services they already know, search less, perceive few differences between alternatives, visit fewer stores (or websites), and spend little time deciding.<\/p>\n\n\n\n<p>A comprehensive process involves consumers who are more willing to take risks when purchasing, search extensively, perceive significant differences between alternatives, visit many stores, and may take days or even months to make a buying decision.<\/p>\n\n\n\n<p>This decision process<strong> varies from person to person and situation to situation. <\/strong>The more involved we are with a purchase, the more extensive our process becomes.<\/p>\n\n\n\n<p>For instance, a company\u2019s executive director may spend weeks choosing the best marketing CRM, but for personal purchases, she always opts for Amazon and never compares prices.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">5. Heuristics<\/h3>\n\n\n\n<p>Still discussing the maturity level of the purchasing process: in the limited model, we search and compare less.<\/p>\n\n\n\n<p>So how do we reach a buying decision? Through heuristics.<\/p>\n\n\n\n<p><strong>Heuristics are general conclusions we use when we want to make a quick decision. <\/strong>If we see two products, one more expensive and one cheaper, we naturally associate price with quality.<\/p>\n\n\n\n<p>Another common heuristic is cost-benefit. If a 2L Coca-Cola costs $8.00 and a 1.5L Coca-Cola costs $7.50, we\u2019ll likely choose the 2L option.<\/p>\n\n\n\n<p>These heuristics are part of humanity\u2019s common sense, but it\u2019s important to identify those that may impact your sales process, okay?<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">6. Product Signals<\/h3>\n\n\n\n<p>This concept is more academic in nature, so you might not find much about it online.<\/p>\n\n\n\n<p>But it\u2019s easy to understand what a signal is\u2014they\u2019re also very common heuristics in purchases made through a limited decision process.<\/p>\n\n\n\n<p><strong>A great example is an imported product. If it costs twice as much as a domestic one, people expect it to be of excellent quality\u2014l<\/strong>ike Brazilian coffee in the U.S.<\/p>\n\n\n\n<p>However, signals can also have negative connotations. For example, a product labeled \u201cMade in Paraguay\u201d often carries a different perception.<\/p>\n\n\n\n<p>The signals a product transmits have a significant impact on consumer psychology. These signals relate to factors the brand can control (such as its actions and causes it supports) and others it cannot\u2014like regional and cultural factors.<\/p>\n\n\n\n<p>Even the brand itself serves as a strong signal. You probably have a favorite brand. Some people only eat Bauducco cookies. Others only drink Guaran\u00e1 Antarctica. Some pay higher fees but have stayed with the same bank for 30 years.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">7. Price<\/h3>\n\n\n\n<p>Price alone doesn\u2019t say much about a product beyond market information\u2014its manufacturing cost, profit margin, etc.<\/p>\n\n\n\n<p>But for most people, this information is useless.<strong> Consumer psychology identifies price as both a heuristic and a product signal.<\/strong><\/p>\n\n\n\n<p>Claude C. Hopkins, in his masterpiece <em>Scientific Advertising,<\/em> stated that marketing a product as the cheapest will likely cause sales issues.<\/p>\n\n\n\n<p>Why? Because &#8220;cheap&#8221; carries the notion of inferiority. If it were good, it wouldn\u2019t be the cheapest. In the popular imagination, the two words are opposites.<\/p>\n\n\n\n<p>As a heuristic, price comes into play at various decision levels during the purchasing process. In a limited process, we look for familiar prices and resist spending more.<\/p>\n\n\n\n<p>But in an extensive process, we\u2019re more willing to take risks and don\u2019t prioritize price\u2014we value marketing more.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">8. Peer Pressure<\/h3>\n\n\n\n<p>This phenomenon in consumer psychology can also be called social proof.<\/p>\n\n\n\n<p><strong>There are many products and habits we adopt due to group pressure. And this pressure isn\u2019t necessarily negative\u2014<\/strong>often, it\u2019s subconscious.<\/p>\n\n\n\n<p>If you jog in your neighborhood at 6 PM, most people will be wearing Adidas or Nike sportswear.<\/p>\n\n\n\n<p>If you walk your dog in parks alongside other dogs, most leashes will be from Zee-dog.<\/p>\n\n\n\n<p>If you work with designers, most of them will use MacBooks.<\/p>\n\n\n\n<p>This type of pressure directly influences consumer behavior. People in groups accept and replicate the group\u2019s signals, reflecting these influences in their purchases.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">9. Geographic Location<\/h3>\n\n\n\n<p>Cultural and social factors explain the human aspect of consumer psychology well.<strong> However, where the consumer is located in the world also holds significant relevance.<\/strong><\/p>\n\n\n\n<p>In the book <em>Applied Psychology<\/em> that I mentioned earlier, the author provides a great example. BMW, the German car manufacturer, counts France as one of its largest markets.<\/p>\n\n\n\n<p>Shouldn&#8217;t the preference belong to Renault, a French company? Well, the French buy a lot of BMWs because France has narrow roads that require better driving performance\u2014something BMW is renowned for delivering.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">10. Ethnicity<\/h3>\n\n\n\n<p>Considering racial factors is crucial for brands operating in retail.<\/p>\n\n\n\n<p><strong>Brazil has the largest Black population outside Africa. <\/strong>Variations in consumer psychology related to ethnicity, though often subtle in most cases, represent vast opportunities.<\/p>\n\n\n\n<p>Many beauty and personal care product lines still refuse to recognize this reality. Understanding ethnicity as a determining factor in consumer psychology offers tremendous potential.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How to Uncover Your Consumer\u2019s Psychology?<\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"546\" src=\"https:\/\/getleadster.com\/blog\/wp-content\/uploads\/2024\/10\/2-2-1024x546-1.webp\" alt=\"\" class=\"wp-image-2592\" srcset=\"https:\/\/getleadster.com\/blog\/wp-content\/uploads\/2024\/10\/2-2-1024x546-1.webp 1024w, https:\/\/getleadster.com\/blog\/wp-content\/uploads\/2024\/10\/2-2-1024x546-1-300x160.webp 300w, https:\/\/getleadster.com\/blog\/wp-content\/uploads\/2024\/10\/2-2-1024x546-1-768x410.webp 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>This article has become quite extensive, but I couldn\u2019t finish discussing consumer psychology without helping you uncover your own potential customer.<\/p>\n\n\n\n<p>So far, we\u2019ve talked about two key frameworks for addressing this topic in your strategy: the concept of the customer journey and the factors influencing purchasing decisions, right?<\/p>\n\n\n\n<p><strong>But how can you apply these in your daily work? Check out these resources to add to your toolbox:<\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">How to Conduct Market Research?<\/h3>\n\n\n\n<p>Market research is essential for putting your framework into action.<\/p>\n\n\n\n<p>Everything we\u2019ve discussed so far needs to be confirmed with real research data.<\/p>\n\n\n\n<p>The methods for such research can vary widely. We have an article specifically about marketing research that will help you a lot.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">How to Analyze the Data You Already Have?<\/h3>\n\n\n\n<p>Conducting research requires time and money. These two resources may be scarce in your department to justify a new study.<\/p>\n\n\n\n<p>Unfortunately, research is often seen as non-essential.<\/p>\n\n\n\n<p>You can begin investigating consumer psychology in your segment using the data your company already possesses.<\/p>\n\n\n\n<p>But where to start? In our article about data-driven marketing, we delve deeper into this idea.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">How to Formalize the Customer Map?<\/h3>\n\n\n\n<p>By combining your research with the data you already have, you can create a map of your customer\u2019s interactions with your brand.<\/p>\n\n\n\n<p>This work helps the entire team understand consumer psychology in a more engaging way: through graphs, illustrations, and concise supporting articles.<\/p>\n\n\n\n<p>We have an exclusive article on creating a customer journey map. It\u2019s definitely worth reading.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">How to Include Consumer Psychology in Personas?<\/h3>\n\n\n\n<p>The final step to formalizing consumer psychology in your marketing strategy is creating target audiences and personas.<\/p>\n\n\n\n<p>These two tools allow anyone on your team to grasp the main points of consumer psychology without having to read all the research conducted.<\/p>\n\n\n\n<p><a href=\"https:\/\/getleadster.com\/blog\/brand-persona-and-buyer-persona\/\" target=\"_blank\" rel=\"noreferrer noopener\">To learn how to define your target audience and establish your personas<\/a>, check out our article on the topic \ud83e\udd13<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p>I hope you now have a better understanding of the subject. If you have any questions, leave a comment\u2014we respond to all of them \ud83d\ude09<\/p>\n\n\n\n<p>And here\u2019s one last invitation. How are you dealing with customer inquiries on your website or e-commerce? Are they answered immediately? They should be. <\/p>\n\n\n\n<p>Begin a test today of our gen-AI chatbot! <\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/getleadster.com\/leadster-ai\/\" target=\"_blank\" rel=\" noreferrer noopener\"><img loading=\"lazy\" decoding=\"async\" width=\"980\" height=\"365\" src=\"https:\/\/getleadster.com\/blog\/wp-content\/uploads\/2024\/01\/en-dk-2.webp\" alt=\"\" class=\"wp-image-2669\" srcset=\"https:\/\/getleadster.com\/blog\/wp-content\/uploads\/2024\/01\/en-dk-2.webp 980w, https:\/\/getleadster.com\/blog\/wp-content\/uploads\/2024\/01\/en-dk-2-300x112.webp 300w, https:\/\/getleadster.com\/blog\/wp-content\/uploads\/2024\/01\/en-dk-2-768x286.webp 768w\" sizes=\"auto, (max-width: 980px) 100vw, 980px\" \/><\/a><\/figure>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Consumer psychology needs to be taken into account. The reason? To sell more! But where to start? By reading this article with important definitions and tips.<\/p>\n","protected":false},"author":3,"featured_media":3331,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"footnotes":""},"categories":[21],"tags":[],"class_list":["post-3307","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-digital-marketing"],"_links":{"self":[{"href":"https:\/\/getleadster.com\/blog\/wp-json\/wp\/v2\/posts\/3307","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/getleadster.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/getleadster.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/getleadster.com\/blog\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/getleadster.com\/blog\/wp-json\/wp\/v2\/comments?post=3307"}],"version-history":[{"count":3,"href":"https:\/\/getleadster.com\/blog\/wp-json\/wp\/v2\/posts\/3307\/revisions"}],"predecessor-version":[{"id":3383,"href":"https:\/\/getleadster.com\/blog\/wp-json\/wp\/v2\/posts\/3307\/revisions\/3383"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/getleadster.com\/blog\/wp-json\/wp\/v2\/media\/3331"}],"wp:attachment":[{"href":"https:\/\/getleadster.com\/blog\/wp-json\/wp\/v2\/media?parent=3307"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/getleadster.com\/blog\/wp-json\/wp\/v2\/categories?post=3307"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/getleadster.com\/blog\/wp-json\/wp\/v2\/tags?post=3307"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}