{"id":1766,"date":"2024-02-28T16:58:40","date_gmt":"2024-02-28T16:58:40","guid":{"rendered":"https:\/\/getleadster.com\/blog\/?p=1766"},"modified":"2024-11-06T23:40:07","modified_gmt":"2024-11-06T23:40:07","slug":"online-chat","status":"publish","type":"post","link":"https:\/\/getleadster.com\/blog\/online-chat\/","title":{"rendered":"10 Best Online Chat Tools for Websites in 2024"},"content":{"rendered":"\n

Do you know the importance of online chat<\/strong> for small, medium and large companies?<\/p>\n\n\n\n

Whether for customer service, customer relations or to boost sales, this is a very powerful tool that is gaining more and more space in brand strategies every day.<\/p>\n\n\n\n

On today’s article, you’ll find out more about this type of solution and the benefits it presents.<\/p>\n\n\n\n

Ready? <\/p>\n\n\n\n

What is online chat for websites?<\/h2>\n\n\n\n
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Online chat<\/strong> for websites<\/strong> (also known as live chat) is a tool through which you can chat in real time with your website visitors.<\/p>\n\n\n\n

This type of solution can rely on a data storage system and the programming of automatic responses for simpler interactions,\u201cpre-service\u201d or screening, thus enabling scalable service between the company and its audience. <\/p>\n\n\n\n

On some platforms, it is also possible to unify the brand’s service channels (website, Facebook Messenger, Instagram WhatsApp, etc.), centralizing demands and facilitating the organization of the process.<\/p>\n\n\n\n

Online chat or chatbot?<\/h3>\n\n\n\n

You may be wondering: \u201cAre online chat platforms and chatbots the same thing?\u201d<\/em> Not exactly.<\/strong><\/p>\n\n\n\n

While online chat works as a real-time conversation tool, a chatbot is a tool in which interactions with the user are programmed using artificial intelligence or through question and answer flows.<\/p>\n\n\n\n

Leadster<\/a> offers, for example, a chatbot focused on marketing and sales, while others – i.e. Zendesk’s – is an online chat focused on customer service. amples<\/em><\/p>\n\n\n\n

Do you know the types of online chat tools?<\/h2>\n\n\n\n
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There are different types of online chat tools: paid, free, with different technologies, rules and complexities\u2026<\/p>\n\n\n\n

We cover all these types in the post “Conversational marketing chatbot: how to use it and some case studies<\/a><\/strong>“<\/p>\n\n\n\n

Here, we separate the chats according to the desired usage objectives:<\/p>\n\n\n\n

Online service chat<\/h3>\n\n\n\n

Focused on providing information or answering questions about a product, service or process, customer service and support teams need to be able to answer a wide range of questions.<\/p>\n\n\n\n

Online chat aimed at this type of audience takes into account their specificities and success metrics, such as response time, satisfaction rate, abandonment rate, NPS \u2013 among others.<\/p>\n\n\n\n

This type of chat can also function as a type of automated FAQ, because it quickly delivers exactly the answer to the question the visitor has. <\/p>\n\n\n\n

Generally, this type of online chat is located in the logged in area of \u200b\u200bthe website.<\/p>\n\n\n\n

How does online chat improve your SAC? <\/h4>\n\n\n\n

Have you, as a consumer, ever found yourself irritated when trying to find information on a brand’s website and simply not finding it?<\/p>\n\n\n\n

Or even try to contact customer service and spend forever waiting on the line for a response? <\/p>\n\n\n\n

An online customer service chat can help resolve this type of situation, as it automatically provides basic information, resolves common questions and allows the customer service team to assist the consumer with what they need in real time.<\/p>\n\n\n\n

This makes service easier and the process becomes faster, which improves customer satisfaction.<\/p>\n\n\n\n

Online sales chat<\/h3>\n\n\n\n

Aimed at commercial teams, this type of online chat aims to help generate qualified leads, understanding consumer habits and interests, in addition to raising relevant information in a much more natural and spontaneous way during the conversation.<\/p>\n\n\n\n

It’s a way to quickly connect prospects to the sales team when they are browsing the website, engaged with the content.<\/p>\n\n\n\n

Generally, this type of chat is located on the main, pricing and product pages.<\/p>\n\n\n\n

10 Best Online Chat Tools for Websites <\/h2>\n\n\n\n

There are several online chat tool options available.<\/p>\n\n\n\n

It is worth taking into account, when choosing, the functionalities and channels available, the number of agents that can be connected to the system, the possible integrations and the size of your company.<\/p>\n\n\n\n

Here we have separated some of our recommendations and options that are quite popular on the market. <\/p>\n\n\n\n

1. JivoChat<\/a><\/h3>\n\n\n\n

For those who need a chatbot focused on customer service and support, JivoChat may be the best option on this list.<\/a><\/p>\n\n\n\n

Much sought after for websites and e-commerces, it can be used for Website, Blogs, <\/strong>WhatsApp<\/strong><\/a>, Facebook, Instagram and emails<\/strong> .<\/p>\n\n\n\n

Oh and yes, you can count on support in Portuguese!<\/p>\n\n\n\n

Let’s go to the plans:<\/p>\n\n\n\n